Get in Touch With Us
If you have a question about one of our reviews, spotted something that needs updating, or want to raise a concern about anything published on this site, this is the page to use. We explain below how to reach us, what we can help with, and what we cannot.
How to Reach the Editorial Team
The best way to contact us is by email at [email protected]. We read every message that comes in and try to respond within two working days. If your enquiry relates to a specific casino, bonus term, or page on the site, please mention the page title or URL so we can look into it quickly.
We do not offer live chat or a phone line. Email keeps a clear record of what was asked and what was answered, which matters when the query touches on wagering requirements, payment terms or other factual detail we may need to check against a casino's own terms.
What We Can Help With
- Factual corrections — If a bonus term, wagering requirement, payment method or withdrawal limit we've described looks out of date, tell us. Casino terms change, and we rely on readers as well as our own checks to keep pages accurate.
- General questions about our content — Unsure what a term like "game contribution" or "cashout limit" means in one of our guides? Ask, and we'll clarify or point you to the relevant explanation.
- Feedback on our comparisons — If you think a criterion we've used to compare sites is missing something useful, we're open to hearing it.
- Suggestions for future coverage — Ideas for topics you'd like explained, such as KYC checks or shared casino and sportsbook wallets, are welcome.
What We Cannot Help With
We are an independent research and review site, not a casino operator. This means there are some enquiries we're not able to resolve directly:
- We cannot process deposits, withdrawals, or account issues — these must go through the casino's own customer support, as listed on its site.
- We cannot intervene in a dispute over a bonus, a withdrawal, or a suspended account. Casino complaints procedures sit with the operator and, where applicable, its licensing authority.
- We cannot give personal financial or legal advice about gambling activity.
For a wider look at how these sites operate and what to check before joining one, our guide to trusted non GamStop casinos in the UK covers licensing, payments and game selection in more depth.
If You're Concerned About Your Gambling
If your message relates to worry about your own gambling, or someone else's, please say so clearly in your email. We are not a support service, but we can point you towards organisations set up for exactly this purpose. GamCare offers free, confidential advice and support for anyone affected by gambling harm in the UK, and GAMSTOP allows GB players to self-exclude from UK-licensed gambling sites for a set period. Because non-GamStop casinos operate outside GAMSTOP's scope, readers who have self-excluded should be aware that these sites will not automatically recognise that exclusion — gambling blocking software installed on your own device is a separate and additional safeguard worth considering.
How We Handle Your Message
Every email is read by a person, not answered by an automated system. We aim to reply within two working days, though this can take longer during busy periods. If your question needs input from more than one person on the team, we'll tell you that rather than leave you waiting without explanation.
Before You Write In
A quick check can sometimes save you a wait: many common questions about bonus expiry dates, minimum deposits, or which payment methods are typically available to GB customers are already covered across our guides. If you can't find what you need there, we're glad to help directly.
Thank you for taking the time to get in touch. Clear, specific messages help us respond faster and keep our content accurate for everyone who reads it.